Diversity & Inclusion
Diversity & Inclusion
Everyone deserves a warm welcome.
At Novotel & ibis Melbourne Central, hospitality begins with people.
We believe every guest should feel welcomed, respected and comfortable being themselves from the moment they arrive. Creating an inclusive environment isn't simply something we say, it’s something we strive to demonstrate every day through genuine hospitality, thoughtful service and continuous learning.
As part of the Accor family, we're proud to embrace a culture where diversity is celebrated, individuality is respected and everyone belongs.
Our Commitment
We welcome guests, visitors and Heartists® of every background, culture, faith, age, ability, gender identity and sexual orientation.
Our commitment to inclusion extends across every part of the guest journey, from the way we communicate and deliver service to the experiences we create throughout the hotel.
We recognise that every guest is unique, and we're committed to creating an environment where everyone feels safe, valued and respected.
Growing Through Learning
Creating inclusive experiences is an ongoing journey.
Our team is currently undertaking the Welcome With Pride program as part of our continued commitment to providing welcoming, respectful and inclusive experiences for LGBTQIA+ travellers.
The program helps build confidence through practical hospitality training, inclusive language and guest service best practice, ensuring every guest receives the warm, genuine welcome they deserve.
We look forward to sharing updates as we continue this journey.
Celebrating Diversity Every Day
Inclusion is reflected not only in how we welcome guests, but also in our workplace culture.
Throughout the year, our team celebrates initiatives that promote connection, belonging and respect, including Accor Purpose Week, Pride Month, Cultural celebrations, Sustainability and community initiatives & Team learning and development. These moments allow us to learn from one another, celebrate different perspectives and strengthen the inclusive culture we're proud to build together.
You're Welcome Here
Whether you're visiting Melbourne for business, a city escape or a special celebration, our promise is simple:
Everyone deserves a warm welcome. Today. Every day.
Accor's Global Commitment
Part of Accor's Global Commitment
As part of Accor, we're proud to support a global commitment to Diversity, Equity & Inclusion.
Across the world, Accor works to create environments where guests and Heartists® can thrive by promoting:
Gender diversity and equality
Inclusion of people with disabilities
Richness of social, ethnic, racial and cultural diversity
LGBTQI+ inclusion
Learn more about Accor’s global commitment to Diversity, Equity and Inclusion.
