At Novotel & ibis Melbourne Central, we are wholeheartedly dedicated to fostering a more sustainable operation. As a hotel deeply committed to environmental consciousness, we have implemented policies and initiatives designed to fulfil our fundamental responsibilities and minimize our ecological impact.

Our focus extends to key areas encompassing the environment, our team members, and the community. To actively involve our staff in this commitment, we encourage their participation through initiatives such as public transport, walk to work and or car pool. Additionally, we strive to build meaningful connections with our local community by engaging in volunteer activities and contributing to various programs.

As we explore and improve our operational systems, we want to ensure that the right internal culture structure is in place as well as investing in new initiatives. Our goal is to balance our environmental impact while also enhancing our guest experience and overall improve our business performance. Our internal Green Team are researching sustainable products & services to be used wherever possible. We also want to encourage our team members to communicate our commitment to the environment and corporate social responsibility to all stakeholders of the hotel including guests, suppliers and wholesalers.

Our goal

We want to embrace new ways of doing things for our guests, for them receive the same level of high quality experiences but in a more sustainable way. We will gradually transform and implement new systems and procedures to become a “greener” hospitality partner. We have made 10 COMMITMENTS, that in time, will become part of our daily working life and make us proud to play our part for our cherished environment. 

Our 10 Commitments

1. Reduce Food waste by 10%
2. To support local food suppliers
3. To use seasonality as our main concern
4. Engage with local charity partners
5. Reduce our non-organic landfill waste by 15%
6. Eliminate the use of single use plastic
7. Reduce the use of processed foods
8. Offer no waste dishes
9. Increase sustainable sources of protein
10. Reduce energy consumption by 10%

Our values

We recognise that food waste is a significant contributor to climate change globally. We focus on seasonality & customise our menus accordingly. We prioritise the provenance of our ingredients from our region and country. We commit to using meat which is fully traceable to the farmer & sustainably caught seafood, both delivered daily to our kitchens. We engineer our menus to minimise food waste

Our team

From the executive team right through to our trainees, we take pride in playing our part in taking a more sustainable approach to our guest’s experiences. We meet monthly to establish and monitor our “green actions”. Our employee diversity & equal opportunities is at the heart of what we do and we are “ONE” team on a path of positive environmental changes.

At Novotel & Ibis Melbourne Central, we take pride in our commitment to accessibility for all our guests, ensuring that everyone feels welcome and prioritized during their stay.

Our 13 accessible rooms in Ibis and 9 accessible rooms in Novotel are crafted with to cater to the unique needs of our guests with mobility challenges. These rooms feature wider doorways, spacious layouts, and adapted fixtures to ensure ease of movement and independence.

Beyond our accessible rooms, our entire team is dedicated to creating an inclusive experience for every guest. We prioritize accessibility awareness and sensitivity training for our staff to ensure they can accommodate different needs with warmth and proficiency. Our team is here to provide personalized assistance, ensuring that all guest's requirements are met with care and respect.

At Novotel & Ibis Melbourne Central, we consider guest feedback invaluable to our goal of excellence. We actively seek input from our guests to understand their needs better. Your valuable feedback allows us to better our services, facilities and amenities, ensuring that every visit is a seamless and convenient experience. 

We invite all our guests to join us in embracing diversity and fostering an environment where everyone feels valued and included.